In 2019 Danske Bank Group took the decision to close down the banking activities in Lithuania, Latvia and Estonia. You can read more about this change in Danske Bank’s market announcement here.
We continue servicing the existing credit agreements
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The Bank will continue to serve your credit facilities (e.g. credit, lease agreements etc.) and the repayment schedules remain unchanged.
If you have a valid credit agreement, you should transfer all your payments to the special Credit servicing account.
You can read more about changes of credit servicing here.
What should you know?- If your credit repayments have so far been conducted via your bank account, now you have to pay them via the Credit servicing account.
- The account number for the Credit servicing account was provided to you in a letter. You can also see this number in Danske eBank.
- This account belongs to the Danske Bank and it is in the name of the Bank. The only intended purpose of use of this account is to service the credit agreement(s) concluded with you. The Credit servicing account is opened for credit repayment purpose only. The account is not intended for money depositing or other daily banking services.
- All obligations of the credit agreements, e.g. principal payments, interest payments, commitment fees, payments under the lease agreement, repayments of the used credit limit of the credit cards and related fees, possible fees, fines for delay etc. should be paid to the Credit servicing account.
- Please make the payments to the Credit servicing account according to the credit agreement repayment schedule and actual contractual payment obligation.
- The payments received to the Credit servicing account are considered as performance of the credit agreement payment obligation according to the dates provided for in the credit agreement payment schedule (not when the payment arrives to that account). In case of several obligations, the payments will be debited according to the sequence of their contractual performance.
- The Bank has the right to return partial or full payment made to the Credit servicing account, if the bank considers it not to meet the purpose of performing the credit agreement (for example if the overpaid amount is significantly larger than it is needed for a few next regular payments).
- If you have a valid electronic services agreement, you will find information on the credit agreement(s), notifications on changes in base interest and schedules of valid interest period from Danske eBank. It is also possible to view the Credit servicing account and the payments made through it in Danske eBank. If you do not have a valid electronic services agreement, you will continue to receive information via e-mail or mail.
If you do not have an access to Danske eBank, please contact the Bank for the agreement. - The credit agreements or collateral agreements may provide obligations about owing the current account in Danske Bank. The Bank confirms that from now on all such obligations are void and there is no need to perform these obligations.
- If you have credit agreements both personally and as a co-borrower with another person (such as a spouse or partner), you have several Credit servicing accounts. One Credit servicing account is used for personal credit payments, and another account for co-payments.
What should you do?
- Please follow the credit agreement payment obligations and the deadlines closely.
- We recommend making the necessary payment one weekday before the deadline of the payment obligation. Thus you will avoid possible misunderstandings with the delay in arrival of the payment, emergence of arrears and calculation of default interests.
Please contact the Bank if:
- The contractual loan has not been fully paid to you and you wish to receive the payment of the loan amount.
- If you want to perform the credit agreement earlier. Otherwise, the Bank may find that the sum transferred to the Credit servicing account is not necessary for the performance of current payment obligations. Hence the bank may return this sum to the payer.
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The property being mortgaged must be evaluated by a property assessor acceptable to the bank.
Property assessorTownsUAB "Aidila",www.aidila.ltKlaipėdaUAB "Baltijos turto vertinimo agentūra",www.tvb.ltAll LithuaniaUAB "Butas tau",www.butastau.ltVilnius, Vilniaus rajonasUAB "Centro kubas – Nekilnojamasis turtas",www.centrokubas.ltVilniusUAB "Domus Optima",www.domusoptima.ltVilnius, Kaunas, Klaipėda, Alytus, MarijampolėUAB "Inreal",www.inreal.ltVilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Mažeikiai, Plungė, AlytusJono Pikūno IĮ,www.joturta.lt/AlytusUAB "Kovertas",www.kovertas.ltAlytusUAB "Latmas",www.latmas.ltKaunas, VilniusUAB "Lituka" ir KO,www.lituka.comAll LithuaniaUAB "Ober-Haus",www.ober-haus.ltVilnius, Kaunas, Klaipėda, Šiauliai, PanevėžysVĮ Registrų centras,www.kada.ltAll LithuaniaUAB "Resolution valuations",www.newsecbaltics.comVilnius, Kaunas, Klaipėda, Šiauliai, PanevėžysUAB "Turto spektras",www.turtospektras.ltVilnius, Kaunas, KlaipėdaUAB "Verslavita",www.verslavita.ltVilnius, Kaunas, Klaipėda, Šiauliai, PanevėžysThe mortgaged property must be insured by the insurance company acceptable to the bank. The Bank accepts all insurance companies having right to operate in Lithuania.
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If you are a former customer of Danske Bank and you have a positive balance remaining in your closed account, please fill-in and submit the below form in order to retrieve it. Closed account balance transfer application/payment order (for legal entities)
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According to the current anti-money laundering and tax administration legislation and the overall know-your-customer principle, banks find it essential to maintain an overview of their customer base. This applies to you too, despite that your account(s) have already been closed. That is why we are periodically seeking further information on your personal data, economic activities and individuals related to you.
As long as you have a valid credit agreement, you are obliged to submit the required information to the Bank.
You can learn more about the "Know your customer" (KYC) questionnaires here.
General terms & conditions
Danske Bank Privacy Notice
General Conditions
General Principles for Processing Personal Data
How to sign documents digitally
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- Visit https://www.dokobit.com/ registration page and verify your identity.
- Select which documents you want to submit and then upload them.
- Enter bank employee's e-mail address whom you want to share documents.
- Sign documents using qualified electronic signature only.
- Send signed documents to the bank with one click
- Once the bank approves the documents, you will receive a notice to your e-mail.
- Download and save your approved documents
- Visit https://www.dokobit.com/ registration page and verify your identity.
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- After receiving notification about the bank uploaded documents, login to https://www.dokobit.com/.
- Check and sign documents using qualified electronic signature only.
- Once the bank approves the documents, you will receive a notice to your e-mail.
- Download and save your approved documents
- After receiving notification about the bank uploaded documents, login to https://www.dokobit.com/.
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- The easiest way is to save your electronic document on the computer. However, it is important to keep in mind that electronic documents may also be lost, for example, if your hard drive is damaged, in case of theft, etc. So, if you choose to store electronic documents this way, remember to periodically save their copies to other media.
- A more reliable and secure way to store electronic documents is to store them, for example, on the company’s intranet. Companies with a larger IT property often have their own infrastructure, which includes networks and servers that are protected from intrusion, theft or loss of data. Various technologies ensure automated copies, data integrity checking, quick restoration, etc.
- If the company does not have its own IT infrastructure, such service can be purchased from data centers and cloud service companies. Your data (including electronic documents) will be securely stored.
- Another alternative – companies that provide archiving services. These include storage and archiving of paper documents, but, in most cases, the digitization of documents or the storage of electronic documents is also in the basket of their services.
- Undoubtedly, the most convenient and functional tool to work with electronic documents and to store them is the specialized document management systems. Such systems, besides a lot of other functions that simplify and accelerate work, almost always have the function of archiving. The choice of such systems is quite extensive.
IMPORTANT: no matter what kind of decision you take to save your electronic documents, be sure to consult your company's IT specialists or independent IT consultants.
Danske eBank
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Be careful. Instances whereby criminals attempt to access confidential information concerning bank accounts, eBank login codes, payment cards, passwords, etc. sometimes are on the increase. We would like to remind you once again that the bank will never request its clients to disclose any confidential information via the internet. Please remember that, when needed, Danske Bank employees will invite you to the nearest bank division, and will never ask you to provide your passwords by phone, e-mail, or any other means.
Considering the significance of modern-day technologies, Danske Bank constantly invests in information protection. That is why our Danske eBank services are characterised by a very high safety level complying with all present-day requirements. -
Since banks securely protect their information systems, swindlers usually direct their malicious attempts on bank clients who have little experience in the field of information protection.
Therefore, we would like you to remember the following three rules, which will help you to the greatest possible extent reduce the risk of losing your savings.- Be careful – remember that all log-in details constitute a direct key to your bank account; therefore, do not leave them in public places and places accessible to other persons.
- Do not yield to psychological pressure – you might receive letters or telephone calls from unknown persons who will pretend to be Danske Bank employees and ask you to reveal your log-in details. Please remember that Danske Bank employees will never ask you to reveal your passwords by telephone, e-mail or by other unauthorized means.
- Protect your computer – if your computer equipment is not sufficiently protected, it may become the most vulnerable element in the entire information transmission chain.
- Be careful – remember that all log-in details constitute a direct key to your bank account; therefore, do not leave them in public places and places accessible to other persons.
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- Keep the special part of your bank account (the part containing information on your user ID) in a safe place.
- Try to memorise your log-in information.
- Do not reveal your log-in details even to your family members; if you want them to be able to manage your account, contact the bank where separate log-in details will be provided to the persons of your choice.
- Inform the bank without delay about any questionable telephone calls or letter received from Danske Bank (containing requests to provide or to confirm your log-in details) by calling us or sending an inquiry. More information on the attempts of unauthorised persons to get log-in details may be found here.
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To ensure the Danske eBank most trusted technologies are used.
All information between your browser and the service station of the Bank is transmitted by using the data encryption SSL standard protocol with 128 bits level encryption. Thus transmitted information is securely protected from an authorized access or modification.
Also to ensure the data transmission security Danske eBank uses digital certificate. Digital certificate is the combination of digital information approved by the authentication centre, which allows an accurate identification of the information owner. Danske eBank site uses a certificate issued by the certification service provider "GlobalSign". How to verify the digital certificate? »
Finally the security of Danske eBank is ensured by a three-level protection, which you manage yourself. While completing a request to use the account management over the Internet service you will be provided the following identification means:
- User ID: User name specified in the section "User ID" of your Danske eBank contract. It is an invariable unique collection of symbols designed to identify you within the system.
- Authentication token (digipass): It is a device intended for identification of users in Danske eBank system, which complies with the highest security requirements and ensures an unlimited number of different passwords.
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If you want to be sure you are working in Danske eBank system you can verify digital certificate of the website. You can do that in any site of the Danske eBank system:
- If you are using Microsoft Explorer browser, you should see the lock icon on the bottom of the browser window. If there is no icon on the bottom of the browser window, it means that the site is not safe; therefore, you cannot continue your work. In the latter case please contact Danske Bank (+370 5 215 6666).
- Click twice on the icon.
- The following information of the digital password should appear on the screen:
- If the data of the system's digital certificate which appears on your screen does not correspond to the data given in the picture above, please inform the Danske Bank by phone +370 5 215 6666.
- If an alert window as shown in the picture bellow pops out:
- Please inform the Danske Bank immediately by phone +370 5 215 6666.
- Press the button View Certificate. You will see the window with the data of the digital certificate of Danske eBank system as shown in the picture bellow:
- Please dictate the data following the phrases "Issued to:", "Issued by:", "Valid from… to…" to the specialist you are talking to.
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Standard Terms and Conditions of the Electronic Services Agreement
Standard Terms and Conditions of the Security Elements Agreement
ISO 20022 Customer-to-Bank messages usage guidelines
Application for use of Danske eBank
Application to amend conditions of the special Danske eBank part in the bank agreement