Important notice of changes in your customer relationship with Danske Bank

Danske Bank closes down its banking activities in the Baltics

In February 2019 Danske Bank Group took the decision to close down the banking activities in Lithuania, Latvia and Estonia.
These changes will affect all customers of Danske Bank Lithuania, Latvia and Estonia.

You can read more about this change in Danske Bank’s stock announcement HERE.


Frequently asked questions

The Bank will inform all customers in advance of upcoming changes and provide assistance in finding other solutions that meet customer needs, if possible.
Below are answers to frequently asked customer questions.

Bank accounts

  • Accounts

    What should you know?

    • Your Current account agreement will be terminated according to the information that the Bank has provided you in a separate letter.
    • If you have a valid credit agreement (-s), your current account will remain open until the termination of the related agreement: overdraft, credit card, credit limit, payment of invoices which have been factored by the bank, unless and until the Bank states otherwise.
    • If any funds (either monetary funds or securities/financial instruments) remain in your account(s) after termination of the agreement, those will be transferred into Bank’s internal accounts and you will have to submit an application at the Business Centre of the Bank (Saltoniskiu 2,  Vilnius) in order to transfer the funds.

    What should you do?

    • We recommend you to transfer your current account balance to your account with another service before the current account closure. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the Bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.
    • Please notify other bodies and persons who make payments to your account about the new account number (-s) you have with another payment service provider.
    • You can terminate the current account agreement and related agreements earlier by filling-in an application in Danske eBank (Services > Ordering a Service > Other Services > Request for Termination of a Bank Account Agreement) or by calling 1636 and scheduling an appointment with your relationship manager at Danske Bank (Saltoniskiu 2, Vilnius).

Credit servicing

  • Credit servicing account

    The Bank will continue to serve your credit facilities (e.g. credit, lease agreements etc.) and the repayment schedules remain unchanged.

    If your account in Danske Bank has been closed or it will be closed during the next couple of months, and if you have a valid credit agreement, you should transfer all your payments to the special Credit servicing account.

    You can read more about changes of credit servicing here.

    What should you know?

    • If your credit repayments have so far been conducted via your bank account, you will now have to pay them via the Credit servicing account.
    • The account number for the Credit servicing account was provided to you in a letter. You can also see this number in Danske eBank.
    • This account belongs to the Danske Bank and it is in the name of the Bank. The only intended purpose of use of this account is to service the credit agreement(s) concluded with you. The Credit servicing account is opened for credit repayment purpose only. The account is not intended for money depositing or other daily banking services.
    • All obligations of the credit agreements, e.g. principal payments, interest payments, commitment fees, payments under the lease agreement, repayments of the used credit limit of the credit cards and related fees, possible fees, fines for delay etc. should be paid to the Credit servicing account.
    • Please make the payments to the Credit servicing account according to the credit agreement repayment schedule and actual contractual payment obligation.
    • The payments received to the Credit servicing account are considered as performance of the credit agreement payment obligation according to the dates provided for in the credit agreement payment schedule (not when the payment arrives to that account). In case of several obligations, the payments will be debited according to the sequence of their contractual performance.
    • The Bank has the right to return partial or full payment made to the Credit servicing account, if the bank considers it not to meet the purpose of performing the credit agreement (for example if the overpaid amount is significantly larger than it is needed for a few next regular payments).
    • If you have a valid electronic services agreement, you will find information on the credit agreement(s), notifications on changes in base interest and schedules of valid interest period from Danske eBank. It is also possible to view the Credit servicing account and the payments made through it in Danske eBank. If you do not have a valid electronic services agreement, you will continue to receive information via e-mail or mail.
      If you do not have an access to Danske eBank, please contact the Bank for the agreement.
    • The credit agreements or collateral agreements may provide obligations about owing the current account in Danske Bank. The Bank confirms that from now on all such obligations are void and there is no need to perform these obligations.
    •  Important for private banking customers: If you have credit agreements both personally and as a co-borrower with another person (such as a spouse or partner), you have several Credit servicing accounts. One Credit servicing account is used for personal credit payments, and another account for co-payments.

    What should you do?

    • Please follow the credit agreement payment obligations and the deadlines closely.
    • We recommend making the necessary payment one weekday before the deadline of the payment obligation. Thus you will avoid possible misunderstandings with the delay in arrival of the payment, emergence of arrears and calculation of default interests.

    Please contact the Bank if:

    • The contractual loan has not been fully paid to you and you wish to receive the payment of the loan amount.
    • If you want to perform the credit agreement earlier. Otherwise, the Bank may find that the sum transferred to the Credit servicing account is not necessary for the performance of current payment obligations. Hence the bank may return this sum to the payer.

  • "Know your customer" questionaires

    According to the current anti-money laundering and tax administration legislation and the overall know-your-customer principle, banks find it essential to maintain an overview of their customer base. This applies to you too, despite that your account (-s) have already been closed or are due to be closed soon. That is why we are periodically seeking further information on your personal data, economic activities and individuals related to you.

    As long as you are a customer of the bank (or in case of local business and private customers - as long as you have a valid credit agreement), you are obliged to submit the required information to the Bank.

    You can fill-in the questionnaire in two ways:

    1. You can fill it in and submit online, on Danske eBank. The form is available under the “Information & Settings” tab, or under the link www.danskebank.lt/additionaldata
    2. Download the form from www.danskebank.lt/additionaldata, fill it in offline, sign and return it to your Relationship Manager in Danske Bank.

    Please make sure that the questionnaire is signed by the private individual who is the account holder or the authorised representative.

Payment cards

  • Payment cards (applicable to cards without credit limit)

    What should you know?

    • Payment card agreement and all related services (Travel insurance and Priority Pass) will be terminated according to the information that the Bank has provided you in a separate letter.
    • The operation of your payment cards will be stopped according to the information the Bank has provided you in a separate letter and you will not be able to perform any transactions using payment cards.

    What do you have to do?

    • We ask you to transfer the balance of your card account to your account with another service provider. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the Bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.
    • We recommend that you print out your account statements from Danske eBank, to save the account statement(s).

Digital services

  • Electronic services (Danske eBank, Telephone bank, SMS notifications)

    What should you know?

    • The Electronic Services Agreement concluded with you will be deemed to be terminated according to the information that Bank has provided to you in a separate letter. If you have a credit product or securities or other financial instruments in your custody account in the Bank, the Electronic Services Agreement will remain valid, but the usage of electronic Electronic Services is limited.
    • The electronic services agreement concluded with you will be deemed to be terminated or electronic services will be limited according to the information that the Bank has provided to you in a separate letter.
    • Danske eBank orders, that will be unexecuted until current account agreement will be terminated, will be rejected.
    • Danske Telephone Bank and SMS Notification services will be terminated according to the information that the Bank has provided to you in a separate letter.

    What do you have to do?

    • We recommend that you download or print out your account statements for the last three years from Danske eBank.
    • Please make sure to keep a copy of necessary payment templates or payees, as they will no longer be accessible.

  • Bank Link
    What should you know?
    • Bank Link agreement will be terminated according to the information that the Bank has provided to you in a separate message.

    What do you have to do?
    • Please make sure you remove the option to use Danske eBank from your webpage.

Payments

  • Payment orders

    What should you know?

    • The Bank won´t accept incoming payments according to the information that Bank has provided you in a separate letter. The amounts received later than the date indicated in the letter will be returned to the payer.
    • You will be able to make payments to and from Danske Bank accounts without any interference until 5:00 p.m. on the day before the current account closing.

    What should you do?

    • Please notify other bodies and persons who make payments to your Danske Bank account about the new account number you have with another payment service provider.

All other daily banking services and agreements

  • All other daily banking services and agreements

    What should you know?

    • On the date of the closing account the Bank will stop also offering all other services related to the current account (Standing Order, E-invoice sending service, E-invoice receiving service, E-invoice automatic payment, payments with future date, Sweeping/Topping, Currency exchange, Payment package, Special fees) and terminate the respective agreements (if any) for the use of these services. For detailed information, please contact your relationship manager.
    • The Bank will not charge monthly fees for the Payment package agreement in August 2019.

Savings and Investments

  • Term deposits

    What should you know?

    • The Bank will terminate term deposit agreement and pay deposit amount with interest for the full period until the agreed maturity date to your current account according to the information that the Bank has provided you in a separate letter.

    What do you have to do?

    • We recommend you to transfer any funds remaining in your account to your account with another service provider.

Trade Finance

  • Guarantees

    What should you know?

    • All Danske Bank’s issued guarantees will remain in force until its maturity dates.

    What do you have to do?

    • If your account in Danske Bank has been closed or it will be closed during the next couple of months, and if you have an outstanding guarantees, you should transfer all your guarantee’s usuance commission payments to the special Credit servicing account. For more detailed information please read the Credit servicing section.


  • Documentary Credits

    What should you know?

    • All Danske Bank’s issued Import Documentary Credits will remain in force until their maturity dates.
    • Export Documentary Credits service will be terminated and no new transactions will be advised.

    What do you have to do?

    • If your account in Danske Bank has been closed or it will be closed during the next couple of months, and if you have an outstanding import Documentary Credit, you should transfer all your documentary credit’s usuance commission payments to the special Credit servicing account. For more detailed information please read the Credit servicing section.
    • For Export Documentary Credits please contact your partners to require them beforehand to route their Documentary redits to your other chosen bank.

  • Documentary Collections

    What should you know?

    • Import Documentary Collections service will be terminated and no new transactions will be accepted.
    • Export Collections service will be terminated and no new transactions will be accepted.

    What do you have to do?

    • Please contact your partners to require them beforehand to route their Import Documentary Collections to your other chosen bank.
    • Please present your Export Collections to your other chosen bank.

  • Guarantees (received and advised)

    What should you know?

    • Bank guarantees (received and advised - Export) service will be terminated and no new transactions will be advised.

    What do you have to do?

    • Your Buyer/Partner willing to issue a guarantee to you should be informed to advise its guarantee through your other chosen bank.

Markets

  • Derrivatives master agreement

    What should you know?

    • Derivatives Master Agreements will be terminated according to the information that the Bank has provided you in a separate letter.

  • Agreement on currency exchange services by phone

    What should you know?

    • Agreement on currency exchange services by phone for FX deals will be terminated according to the information that the Bank has provided you in a separate letter.