Important notice of changes in your customer relationship with Danske Bank

Going forward, in the Baltic markets, Danske Bank will focus exclusively on supporting subsidiaries of Nordic customers and global corporates with a significant Nordic footprint. This is due to a strategic decision to re-position our Baltic activities towards our Nordic focus.

The changes will be in effect from 26 April 2018 and concern our relationships with local Baltic businesses and private banking customers, whereas international customers are not affected.

Re-positioning our Baltic activities towards a Nordic focus

The decision is strategically based on our overall ambition to focus on customers in the Nordic region. In the Baltics, subsidiaries of Nordic customers and global corporates is the customer segment where we can offer the best solutions and provide the most value.

Therefore, we want to align our activities in the Baltics with our Nordic ambition and have no local exposures outside the Nordics and Northern Ireland. This includes harmonising our value propositions and service model cross borders to be the same in the Baltics as in Germany and Poland, for example.

Effect on our relationship with local businesses and private banking

We will of course continue fulfilling all our obligations concerning current arrangements:

  • Business and personal loans, including mortgages, will continue unchanged in line with existing terms and conditions.
  • Existing day-to-day personal and business products will continue to be supported until further notice.
  • Day to day products for both personal and business customers will however be withdrawn on a phased basis during 2018. You will of course be given notice of any changes to your arrangements with the bank.
  • However, the decision means that we will no longer be able to enter into new financial arrangements with local businesses and private banking customers.

You will get detailed information as soon as possible

We will of course seek to minimise any inconvenience this may cause to you. We will inform you via personal messages and on this website in the coming months to clarify the impact this decision will have on each product or service.

If you are ready to terminate an existing service agreement with Danske Bank, you can apply to close your current account:

  • by submitting a free-format application via the Danske eBank;
  • at nearest Danske Bank Business Centre.

You cannot close a current account if you have a valid loan or lease contract. In order to apply for premature termination of a credit agreement, we kindly ask you to contact your Relationship Manager.

Frequently asked questions

  • How will this impact local customers? Should you take any actions?
    The bank will fulfil all our obligations for current engagements.

    Existing day-to-day personal and business products will continue to be supported until further notice and loans will continue unchanged in line with existing terms and conditions. Day to day products for both personal and business customers will be withdrawn on a phased basis during 2018 where possible. You will be informed about the changes in advance, no less than 60 days before changes become valid.

    If you are ready to terminate an existing service agreement with Danske Bank, you can apply to close your current account:

    • by submitting a free-format application via the Danske eBank;
    • at nearest Danske Bank Business Centre.

    You cannot close a current account if you have a valid loan or lease contract. In order to apply for premature termination of a credit agreement, we kindly ask you to contact your Relationship Manager.

  • What is the definition of an “international customer”?  How will the changes impact international customers?
    An international customer is a customer of Danske Bank Group in the Nordic countries (whose headquarters is based in the Nordics) as well as global corporates with a significant Nordic footprint and who uses Danske Bank in one of the Nordic countries.
    Going forward, we will provide you with more dedicated attention to your banking needs, and are already investing significantly in harmonizing our services, product offerings and solutions cross borders.

    Since there are no changes for your customer relationship with us, no action is needed from you. If you or your colleagues have private banking arrangements with us, you will be notified separately.