Important notice of changes in your customer relationship with Danske Bank

The changes concern our relationships with local Baltic businesses and private banking customers who have received notifications regarding account termination on 18th September 2018.

As we have previously notified, Danske Bank has decided to focus its activities in the Baltic States exclusively on servicing subsidiaries of Danske Bank Group Nordic customers and global corporates with a significant Nordic footprint.

The decision is strategically based on our overall ambition to focus on customers in the Nordic region. In the Baltics, subsidiaries of Nordic customers and global corporates is the customer segment where we can offer the best solutions and provide the most value. According to this strategy Danske Bank A/S will no longer be able to offer financial services for local Baltic businesses and private banking customers.

Bank accounts

What should you know?
- Current acount agreement will be terminated and present bank accounts will be closed on the 8^th of December 2018.
- If any funds (either monetary funds or securities/other financial instruments) remain in your account(s) after termination of the agreement, those will be transferred into bank’s internal accounts and you will have to submit an application at the Business Centre of the bank in order to transfer the funds.
- In case you will have securities or other financial instruments in the Bank after 7th of December 2018, your Electronic services agreement will remain valid, i.e. you will only maintain the possibility to use Danske eBank to a limited extent (e.g. to check reports/statements of the financial instruments, the applicable fees, for information exchange between the parties etc.) as determined by the Bank.
- All payments to your Danske Bank account made from 7th of December 2018 5:00 p.m. will be returned to the payer.
What should you do?
- We recommend you to transfer your current account balance to your account with another service provider by not later than 7th of December 2018 5:00 p.m. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the bank in order to transfer the funds. The remaining funds can be only transferred to an account opened in your name at another financial institution in Lithuania. Danske Bank is entitled to ask additional information or documents about source of funds.
- In case of need, print or download the Account statements from Danske eBank before 5 p.m. on the 7th of December.
- Please notify other bodies and persons who make payments to your account about the new account numbers you have with another payment service provider.
- In case current account agreement has been concluded on behalf a minor under fourteen years of age, only both parents (guardians/caretakers) acting together may manage such an agreement.
- You can terminate the current account agreement and related agreements earlier by filling-in an application in Danske eBank (Applications -> New application -> Others -> Application for termination of a current account agreement and agreements related to the current account) or by filling-in an application in Business Centre of Danske Bank.
- If your assets are pledged in favour of the Bank but they do not secure any obligations, please contact the Bank to agree on next steps.
What should you know?
- Your account agreement will be terminated and present bank account will be closed on the 8th of December 2018.
- If any funds remain in your account(s) after the agreement’s termination, those will be transferred into bank’s internal accounts and upon your application in a form acceptable to the bank, we will transfer them to your account at your new service provider. This application may be submitted to Business Centre of Danske Bank.
- All payments to your Danske Bank account made from 7^th of December 2018 5:00 p.m. will be returned to the payer.
- If during 1 (one) month from closing the Account, the bank receives a payment in your name, the bank will receive it and transfer it to the other account of yours (should you have submitted relevant data to the bank). After that period, the bank will return the received amount to the payer.
What do you have to do?
- We ask you to transfer your current account balance to your account with another service provider by not later than 5 p.m. on the 7th of December. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the bank in order to transfer the funds.
What should you know?
- The Bank will terminate your Savings Account agreements on the 8th of December 2018.
- Savings amount and interests will be paid to your current account on 8th of December 2018.
What do you have to do?
- We recommend you to transfer the funds from Savings Account through your current account to your account with another service provider by not later than 7th of December 2018 5:00 p.m.
- In case the Savings account agreement has been concluded on behalf of a minor under fourteen years of age, only both parents (guardians/caretakers) acting together may manage such agreement.

Payment cards

What should you know?
- Your payment card(s) agreement(s) will be terminated and present bank accounts will be closed on the 8th of December 2018.
- As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 22^nd of November 2018 and you will not be able to perform any transactions using the payment cards
- Monthly administration fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.
What do you have to do?
- We ask you to transfer your bank account related with card balance to your account with another service provider by not later than 5 p.m. on the 7th of December. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the bank in order to transfer the funds.
- We recommend that you download or print out your account statements from Danske eBank. You can also refer to customer servicing unit of Danske Bank regarding such statements.
What should you know?
- Your payment card(s) agreement(s) will be terminated and present bank accounts will be terminated on the 8th of December 2018.
- As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 22^nd of November 2018 and you will not be able to perform any transactions using the payment cards.
- Annual card account fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.
- If you have received a "Priority Pass" card along with the "Danske Bank" credit card, it will cease to function from the 8^th of December 2018.
- Travel Insurance will be valid until 8th of December 2018.
What do you have to do?
- We ask you to transfer your bank account related with card balance to your account with another service provider by not later than 5 p.m. on the 7th of December. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the Business Centre of the bank in order to transfer the funds.
- We recommend that you print out your account statements from Danske eBank, to save the account statement(s) or to refer to client servicing unit of Danske Bank regarding such statements.
What should you know?
- Card service agreement will be terminated and acquiring service will be stopped from 22^nd of November 2018.
- POS servicing company will contact you regarding returning of the electronic payment cards terminals.
- The bank will terminate agreement of loan for use of electronic payment cards terminals/ rental agreement of electronic payment cards terminals when the electronic payment cards terminals has been returned to POS servicing company.

Digital services

What should you know?
- Your Electronic services agreement will be terminated on 8^th of December 2018.
- Danske eBank and Danske mBank orders that will be unexecuted until end of December 7^th will be rejected.
- SMS notification service will be terminated and you will not receive any new messages from 8^th of December 2018.
What do you have to do?
- We recommend that you download or print out your account statements for the last one to three years from Danske eBank. You could also refer to customer servicing unit of Danske Bank regarding such statements.
What should you know?
- Bank Link agreement will be terminated on the 8th of December 2018.
- Starting from 5 p.m. on the 7th of December you will not be able to provide your customers with authorisation and payment services on your portal through Danske eBank.
What do you have to do?
- Make sure that information on your portal regarding Danske Bank Link will be removed and possibility to pay or log in using Danske eBank would be disabled by 8th of December 2018.
What should you know?
- PGP statement service will be terminated on the 8th of December 2018.
- Last PGP statement will be sent on the 7^th of December 2018.
What should you do?
- If necessary, we recommend that you save or print out your account statements from Danske eBank before 5 p.m. on the 7th of December.
What should you know?
- Your security elements agreement will be terminated on the 27^th of October 2018
- In case you are an eBank user within Electronic Services agreement of a customer who will remain a customer subject to Danske Bank strategy, your Security Elements agreement will not be terminated and you will maintain the possibility to access the above mentioned customer’s account with your current Danske eBank login details.

Payments & Cash management

What should you know?
- You will be able to make payments to and from Danske Bank accounts without any interference until 7^th of December 2018 5:00 p.m.
- Local or international payments to your Danske Bank account received from 7th of December 2018 5:00 p.m. will be returned to the payer.
What should you do?
- Please notify other bodies and persons who make payments to your Danske Bank account about the new account number you have with another payment service provider.
What should you know?
- Payments packages service will be terminated on 8th of December 2018.
What should you know?
- Receipt of e-invoices and processing of related automatic payment shall be valid until 7th of December 2018 inclusive.
- From 8th of December 2018 onward, Danske Bank will not be accepting e-invoices sent to you by the service providers and will not be carrying out their automated payment.
- If you will have received e-invoices by 7th of December 2018 inclusive that will not have been paid, related payments will not be executed and you will need to take care of their payment themselves in other ways.
What should you do?
- Please subscribe e-invoices and, if desired, their automated payment by other bank. We recommend that you do this before 30th of November 2018. This will prevent the invoices from remaining unpaid.
- In order to transfer e-invoices to another bank, you must place a new e-invoice order with your service provider (e.g. magazine retailer). This can be done in your new bank's Internet Bank or at their branch or at a branch of the service provider. After receiving the new e-invoice order, the service provider will forward your e-invoices to your new bank (and stop sending them to Danske Bank).
What should you know?
- Standing order agreement will be terminated on the 8th of December 2018.
- The last payment debited from your bank account and transferred to the payee will be executed on 7th of December 2018.
What should you do?
- We recommend you to conclude respective agreements with another payment service provider if you want to keep standing order service.
What should you know?
- Danske Bank account management via foreign bank service will be terminated from 27^th of October 2018.
- The last execution day of SWIFT messages MT101, received by your company name will be 26^th of October 2018.
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What do you have to do?
- Please inform another bank about termination of agreement with Danske Bank.
- Please ensure that the execution date of MT101 received from another bank by 26^th of October 2018 inclusive would be no later than 26^th of October.
What should you know?
- Foreign account management via Danske eBank service will be terminated from 27th of October 2018.
What do you have to do?
- Please inform another bank about termination of agreement with Danske Bank.

Markets

What should you know?
- Derivatives Master Agreement will be terminated from 8th of December 2018.
What should you know?
- Agreement on currency exchange services by phone for FX deals will be terminated from 8th of December 2018.

Pricing

What should you know?
- Platinum package will be closed on 8th of December 2018.
What should you know?
- Private banking programme will be closed on 8th of December 2018.

Savings & Investments

What should you know?
- The Bank will terminate your Term deposit agreement on the 19th of October 2018.
- Deposit amount and interests until the maturity will be paid to your current account on 19th of October 2018.
What do you have to do?
- We recommend you to transfer any funds remaining in your account to your account with another service provider by not later than 5 p.m. on the 7th of December.
What should you know?
- The Bank will terminate your Agreement on Investment services on 8th of December 2018.
- Orders to buy securities will be rejected starting from 5th of December 2018.
- The Bank will not accept Danske Invest subscription orders starting from 6th of November 2018, no restrictions apply for redemption orders.
- Securities transfers to your account in other service provider and redemption of Danske Invest funds will be free of charge until the 8th of December 2018.
What do you have to do?
- If your account contains securities or other financial instruments, we recommend you to open new securities account with other service provider.
- Please provide us order to transfer your securities to your account with other service provider by 7th of December 2018.

Do you have any questions?

In case of questions, please call +370 5 215 6666 or your relationship manager or visit our Bank branch