Complaints

We are constantly improving the quality of our services and are interested in your needs; therefore, we can offer you the most suitable services that are easy to use. Every offer or complaint of yours is handled individually taking into regard the specific situation.

Forms and Documents

Complaints handling handbook (pdf)
Complaint form (word)
Claim form (fill in case of possibly illegal payment by using card and/or money transfer) (pdf)

According to the procedure of complains approved of in Danske Bank, each client may address the bank verbally, in writing or online.

If you wish to present your opinion or complaint, you can do it in one of the following ways:

By speaking to the bank specialist by the phone +370 5 215 6666
By sending an electronic Danske eBank notice
By sending an e-mail to info@danskebank.lt
By sending a letter of free form by post to the address: Saltoniškių 2, LT-08500 Vilnius
By filling in a form of complaint in any branch of the bank

If you choose to present a complaint of free form, specify the following data, please:

Name, surname / name of the company
Date of birth / code of the company
Residence address
Date of lodging the complaint
Essence of the complaint, i.e., what caused the complaint
Your requirements
Other present documents / data related with the complaint
Method how you would like to receive the answer

We oblige to respond to your lodged complaint not later than in terms specified in legal acts of the Republic of Lithuania.

All complains received in Danske Bank are analysed following the legislation of RL, rules of ethics, code of ethics and client service standard regulated by the bank. We ensure the confidentiality of information contained in the received complaints.

If the answer received from the bank does not satisfy you or you wish that the complaint would be handled by a third party, you have the right to turn to the Bank of Lithuania or to judicial litigation institutions according to the rules established by the respective institutions.

More information about the handling of disputes between the client and the bank may be found on the website of the Bank of Lithuania.

Forms and Documents

Hvis du har brug for hjælp til at udfylde felterne i blanketten, eller har spørgsmål til indholdet i blanketten, er du velkommen til at kontakte os på 45 13 93 33 alle hverdage.