Complaints

Every offer or complaint of yours is handled individually taking into regard the specific situation. Please note, that the complaints form is for former customers. For any other issues (e.g. candidate job applications) please contact us via info@danskebank.lt.

Forms and Documents

Complaint form (word)
Claim form (fill in case of possibly illegal payment by using card and/or money transfer) (pdf)

According to the procedure of complains approved of in Danske Bank, each client may address the bank verbally, in writing or online.

If you wish to present your opinion or complaint, you can do it in one of the following ways:

By speaking to the bank specialist by the phone +370 5 215 6666
By sending an e-mail to info@danskebank.lt
By sending a letter of free form by post to the address: Saltoniškių 7B, LT-08105 Vilnius

If you choose to present a complaint of free form, specify the following data, please:

Name, surname / name of the company
Date of birth / code of the company
Residence address
Date of lodging the complaint
Essence of the complaint, i.e., what caused the complaint
Your requirements
Other present documents / data related with the complaint
Method how you would like to receive the answer

We oblige to respond to your lodged complaint not later than in terms specified in legal acts of the Republic of Lithuania.

All complains received in Danske Bank are analysed following the legislation of RL, rules of ethics, code of ethics and client service standard regulated by the bank. We ensure the confidentiality of information contained in the received complaints.

If the answer received from the bank does not satisfy you or you wish that the complaint would be handled by a third party, you have the right to turn to the Bank of Lithuania or to judicial litigation institutions according to the rules established by the respective institutions.

More information about the handling of disputes between the client and the bank may be found on the website of the Bank of Lithuania.