Important notice of changes in your customer relationship with Danske Bank

The changes concern our relationships with Baltic business and private banking customers who have received notifications regarding termination of services and agreements on the 20th of November 2018.

As we have previously notified you, Danske Bank has decided to focus its activities in the Baltic States exclusively on servicing subsidiaries of Danske Bank Group Nordic customers and global corporates with a significant Nordic footprint.

The decision is strategically based on our overall ambition to focus on customers in the Nordic region. In the Baltics, subsidiaries of Nordic customers and global corporates is the customer segment where we can offer the best solutions and provide the most value.

According to this strategy Danske Bank A/S will no longer be able to offer financial services for local Baltic businesses and private banking customers. 

Bank accounts

  • Accounts

    What should you know?

    • The current account will remain open until we state otherwise. 
  • Savings account

    What should you know?

    • The Bank will terminate your Savings account agreement(s) on the 2nd of February 2018.
    • Savings amount and interests accrued until the 1st of February 2019 will be transferred to your current account on the 2nd of February 2018.
    • In case the Savings account agreement has been concluded on behalf of a minor under fourteen years of age, only both parents (guardians/caretakers) acting together may manage such agreement.

Credits

  • Credits

    What should you know?

    • All credit contracts shall remain valid and unchanged.

Savings & Investments

  • Term Deposits

    What should you know?

    • The Bank will terminate your Term deposit agreement on the 1st of February 2019, except pledged deposits which is used for credits as collateral.
    • Deposit amount and interests until the maturity will be paid to your current account on the 1st of February 2019.
  • Agreement on investment services

    What should you know?

    • The Bank will terminate your Agreement on Investment services on the 2nd of February 2019. However, if there are no financial instruments and no transactions have been conducted in the custody account for more than two months, the bank will terminate the agreement on investment services earlier - from the 8th of December 2018.
    • Orders to buy securities will be rejected starting from the 30th of January 2019.
    • Securities transfers to your account with other service provider and redemption of Danske Invest funds will be free of charge until the 2nd of February 2019.

    What should you do?

    • If your account contains securities or other financial instruments, we recommend you to open new securities account with other service provider.
    • Please provide us with an order to transfer your securities to your account with other service provider by the 1st of February 2019.

Payment cards

  • Debit cards

    What should you know?

    • Your payment card(s) agreement(s) will be terminated and account(s) used for card(s) servicing will be closed on the 2nd of March 2019.
    • As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 1st of February 2019 and you will not be able to perform any transactions using the payment cards.
    • Monthly administration fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.

    What should you do?

    • We ask you to transfer your current account related with card balance to your account with another service provider by not later than 5 p.m. on the 1st of March 2019. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.

  • Credit cards without credit limit

    What should you know?

    • Your payment card(s) agreement(s) will be terminated and account(s) used for card(s) servicing will be closed on the 2nd of March 2019.
    • As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 1st of February 2019 and you will not be able to perform any transactions using the payment cards.
    • Annual card / card account fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.
    • If you have received a "Priority Pass" card along with the "Danske Bank" credit card, it will cease to function from the 1st of February 2019.
    • Travel Insurance will be valid until the 2nd of March 2019.

    What should you do?

    • We ask you to transfer your bank account related with card balance to your account with another service provider by not later than 5 p.m. on the 1st of March 2019. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.

Digital services

  • Electronic Services (Danske eBank, Danske mBank, Telphone bank, SMS notifications)

     What should you know?

    • The bank will continue to provide the electronic services, however the Telephone bank and SMS notification services will not be provided from the 2nd of February 2019.
  • Bank Link (authorization and payment services)

    What should you know?

    • Bank Link agreement will be terminated on the 2nd of February 2019.
    • Starting from the 2nd of February 2019 you will not be able to provide your customers with authorisation and payment services on your portal through Danske eBank.

    What should you do?

    • Make sure that information on your portal regarding Danske Bank Link will be removed and possibility to pay or log in using Danske eBank would be disabled by the 2nd of February 2019.

  • PGP statement

    What should you know?

    • PGP statement service will be terminated on the 2nd of February 2019.
    • Last PGP statement will be sent on the 1st February 2019.

    What should you do?

    • We recommend that you save or print out your account statements from Danske eBank.

Payments & Cash management

  • Payment orders

    What should you know?

    • You will be able to make payments to and from Danske Bank accounts without restrictions until your account remains open.

  • E-invoice

    What should you know?

    • Receipt of e-invoices shall be valid until your account remains open.
    • E-invoice automated payment agreement will be terminated on the 2nd of February 2019.
    • If you will have received e-invoices by the 1st of February 2019 (inclusive), all respective payments will not be executed and you will need to take care of their payment in other ways.

    What should you do?

    • Please subscribe e-invoices and, if desired, their automated payment by other payment service provider. We recommend that you do this before the 31st of December 2018. This will prevent the invoices from remaining unpaid.
    • In order to transfer e-invoices to another payment service provider, you must place a new e-invoice order with your service provider (e.g. magazine retailer).This can be done in your new payment service provider's Internet Bank or at their branch or at a branch of the service provider. After receiving the new e-invoice order, the service provider will forward your e-invoices to your new payment service provider (and stop sending them to Danske Bank).

  • Standing Order

    What should you know?

    • Standing order agreement will be terminated on the 2nd of February 2019.
    • The last payment debited from your bank account and transferred to the payee will be executed on the 1st of February 2019.

    What should you do?

    • We recommend you to conclude respective agreements with another payment service provider if you want to keep standing order service.

Markets

Pricing

  • Platinum package

    What should you know?

    • Platinum package will be terminated on the 8th of December 2018 and as of the 9th of December 2018 Standard pricelist will be applied.
  • Private banking customer programme

    What should you know?

    • Private banking programme will be terminated on the 8th of December 2018 and as of the 9th of December 2018 Standard pricelist will be applied.

Do you have any questions?  

In case of questions, please call 1636, contact or your relationship manager or visit our business centre (Saltoniskiu 2, Vilnius).