Important notice of changes in your customer relationship with Danske Bank

The changes concern our relationships with Baltic business and private banking customers who have received notifications regarding account termination on the 21st of November 2018.

As we have previously notified you, Danske Bank has decided to focus its activities in the Baltic States exclusively on servicing subsidiaries of Danske Bank Group Nordic customers and global corporates with a significant Nordic footprint.

The decision is strategically based on our overall ambition to focus on customers in the Nordic region. In the Baltics, subsidiaries of Nordic customers and global corporates is the customer segment where we can offer the best solutions and provide the most value.

According to this strategy Danske Bank A/S will no longer be able to offer financial services for local Baltic businesses and private banking customers. 

Bank accounts

  • Accounts

    What should you know?

    • Current account agreement (-s) will be terminated and relevant current account (-s) will be closed on the 2nd of March 2019.
    • If any funds remain in your account(s) after termination of the agreement, they will be transferred into bank’s internal accounts and you will have to submit an application at the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.
    • All payments to your Danske Bank account received after the 1st of March 2019 5:00 p.m. will be returned to the payer.
    • In case current account agreement has been concluded on behalf a minor under fourteen years of age, only both parents (guardians/caretakers) acting together may manage such an agreement.

    What should you do?

    • We recommend you to transfer your current account balance to your account with another service provider by not later than 1st of March 2018 5:00 p.m. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.
    • Please notify other bodies and persons who make payments to your account about the new account numbers you have with another payment service provider.
    • You can terminate the current account agreement and related agreements earlier by filling-in an application in Danske eBank (Applications -> New application -> Others -> Application for termination of a current account agreement) or by filling-in an application at the bank.

  • Savings account

    What should you know?

    • The Bank will terminate your Savings account agreement(s) on the 2nd of February 2019.
    • Savings amount and interests accrued until the 1st of February 2019 will be transferred to your current account on the 2nd of February 2019.
    • In case the Savings account agreement has been concluded on behalf of a minor under fourteen years of age, only both parents (guardians/caretakers) acting together may manage such agreement.

Credits

  • Credits

    What should you know?

    • Starting from the 21st of November 2018 you have the possibility and from the 2nd of March 2019 - an obligation to transfer all amounts payable according to your credit agreements, to the special credit servicing account. Account number was provided to you in the 21st of November letter “Termination of services and agreements concluded with Danske Bank”.
    • This account belongs to the Danske Bank and it is in the name of the bank, and its only intended purpose of use is servicing of credit agreement(s) concluded with you. The credit servicing account is opened for credit repayment purpose only. The account is not intended for money depositing service or other daily banking services.
    • All obligations of the credit agreements, e.g. principal payments, interest payments, commitment fees, payments under the lease agreement and related fees, possible fees, fines for delay etc. must be paid to the credit servicing account.
    • If the insurance premium of the insurance agreement related to the credit agreement pertain to be paid to the bank, please pay the insurance premium also to that account.
    • Please make the payments to the credit servicing account according to the credit agreement repayment schedule and actual contractual payment obligation.
    • The payments received to the credit servicing account are considered as performance of the credit agreement payment obligation according to the dates provided for in the credit agreement payment schedule. This means that the payment will be considered as performance of the credit obligation not when it arrives to that account but according to the payment dates deadline in the credit agreement and, in case of several different obligations, according to the sequence of their contractual performance.
    • The bank can return partial or full payment made to the Credit servicing account, which according to the bank view, does not meet the purpose of performing the credit agreement (e.g. overpaid amount is significantly larger then it is needed for a few next regular payments).
    • If you have the valid electronic services agreement, you will find information on the credit agreement(s), interest rates and schedules of valid interest period from Danske eBank. It is also possible to view the credit servicing account and payments made through it in Danske eBank. If you do not have a valid electronic services agreement, you will still receive information via e-mail or mail.
    • The bank has released you from the duties to maintain a current account with the bank, to provide a certain amount of turnover through the bank's accounts or transfer of income if such obligation is specified in your credit agreement or in the security agreement.

    What should you do?

    • Start to perform your credit agreement obligations already from the 21st of November 2018 via the new credit servicing account. You must use the credit servicing account from the 2nd of March 2019, but we suggest that you start using it earlier.
    • Follow the credit agreement payment obligations and the deadlines for their performance closely when making the payments.
    • We recommend making the payment necessary for performance of the credit obligation one day before the deadline of the payment obligation. This way you will avoid possible misunderstandings with the delay in arrival of the payment, emergence of arrears and calculation of default interests.
    • The contractual loan amounts not paid to the Borrower to date will be disbursed according to the loan agreement, based on the application of the Borrower. If the contractual loan amount has not been fully paid to you and you are entitled for disbursement and you wish to payment of the loan amount, please contact the bank beforehand.
    • If you want to perform the credit agreement earlier, definitely contact the bank beforehand by, for example, sending the notice via Danske eBank. Otherwise, the bank may find that the sum transferred to the credit servicing account is not necessary for performance of current payment obligations and return it to the payer.

Savings & Investments

  • Term Deposits

    What should you know?

    • The Bank will terminate your Term deposit agreement on the 1st of February 2019, except pledged deposits which is used for credits as collateral.
    • Deposit amount and interests until the maturity will be paid to your current account on the 1st of February 2019.

    What should you do?

    • We recommend you to transfer any funds remaining in your account to your account with another service provider by not later than 5 p.m. on the 1st of March 2019.

  • Agreement on investment services

    What should you know?

    • The Bank will terminate your Agreement on Investment services on the 2nd of February 2019. However, if there are no financial instruments and no transactions have been conducted in the custody account for more than two months, the bank will terminate the agreement on investment services earlier - from the 8th of December 2018.
    • Orders to buy securities will be rejected starting from the 30th of January 2019.
    • Securities transfers to your account with other service provider and redemption of Danske Invest funds will be free of charge until the 2nd of February 2019.

    What should you do?

    • If your account contains securities or other financial instruments, we recommend you to open new securities account with other service provider.
    • Please provide us with an order to transfer your securities to your account with other service provider by the 1st of February 2019.

Payment cards

  • Debit cards

    What should you know?

    • Your payment card(s) agreement(s) will be terminated and account(s) used for card(s) servicing will be closed on the 2nd of March 2019.
    • As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 1st of February 2019 and you will not be able to perform any transactions using the payment cards.
    • Monthly administration fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.

    What should you do?

    • We ask you to transfer your current account related with card balance to your account with another service provider by not later than 5 p.m. on the 1st of March 2019. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.

  • Credit cards without credit limit

    What should you know?

    • Your payment card(s) agreement(s) will be terminated and account(s) used for card(s) servicing will be closed on the 2nd of March 2019.
    • As part of the closing procedure of payment cards, the operation of your payment cards will be stopped on the 1st of February 2019 and you will not be able to perform any transactions using the payment cards.
    • Annual card / card account fee (if applicable) calculation will be stopped immediately after card is stopped and fees will be written from the account, so please make sure that there will be enough funds for fee debiting.
    • If you have received a "Priority Pass" card along with the "Danske Bank" credit card, it will cease to function from the 1st of February 2019.
    • Travel Insurance will be valid until 2nd of March 2019.

    What should you do?

    • We ask you to transfer your bank account related with card balance to your account with another service provider by not later than 5 p.m. on the 1st of March 2019. If any funds remain in your account(s) after termination of the agreement, you will have to submit an application at the bank (Saltoniskiu 2, Vilnius) in order to transfer the funds.

Digital services

  • Electronic Services (Danske eBank, Danske mBank, Telphone bank, SMS notifications)

    What should you know?

    • Your Electronic Services agreement will stay valid, i.e. you will only maintain the possibility to use Danske eBank to the limited extent to check reports/statements of the financial instruments, loan schedules, for information exchange between the parties, etc.
    • Danske eBank orders (initiated using account which will be closed on the 2nd of March 2019), that will be unexecuted until end of the 1st of March 2019, will be rejected. 
    • Danske SMS notification will not be provided from February 2, 2019.
    • Telephone bank service will not be provided from March 2, 2019. 
    • All statements for closed accounts will be accessible through Danske eBank.

  • Bank Link (authorization and payment services)

    What should you know?

    • Bank Link agreement will be terminated on the 2nd of February 2019.
    • Starting from the 2nd of February 2019 you will not be able to provide your customers with authorisation and payment services on your portal through Danske eBank.

    What should you do?

    • Make sure that information on your portal regarding Danske Bank Link will be removed and possibility to pay or log in using Danske eBank would be disabled by the 2nd of February 2019.

  • PGP statement

    What should you know?

    • PGP statement service will be terminated on the 2nd of February 2019.
    • Last PGP statement will be sent on the 1st of February 2019.

    What should you do?

    • If necessary, we recommend that you save or print out your account statements from Danske eBank.

Payments & Cash management

  • Payment orders

    What should you know?

    • You will be able to make payments to and from Danske Bank accounts without any interference until the 1st of March 2019 5:00 p.m.
    • Local or international payments to your Danske Bank account received after the 1st of March 2019 5:00 p.m. will be returned to the payer.

    What should you do?

    • Please notify other bodies and persons who make payments to your Danske Bank account about the new account number you have with another payment service provider.
  • E-invoice

    What should you know?

    • Receipt of e-invoices shall be valid until the 1st of March 2019 inclusive.
    • From the 2nd of March 2019 onwards, Danske Bank will not be accepting e-invoices sent to you by the service providers.
    • E-invoice automated payment agreement will be terminated on the 2nd of February 2019. From this date automated payments will not be carried out.
    • If you will have received e-invoices by the 1st of February 2019 inclusive that will not have been paid, related payments will not be executed and you will need to take care of their payment themselves in other ways.

    What should you do?

    • Please subscribe e-invoices and, if desired, their automated payment by other payment service provider. We recommend that you do this before the 31st of December 2018. This will prevent the invoices from remaining unpaid.
    • In order to transfer e-invoices to another payment service provider, you must place a new e-invoice order with your service provider (e.g. magazine retailer).This can be done in your new payment service provider's Internet Bank or at their branch or at a branch of the service provider. After receiving the new e-invoice order, the service provider will forward your e-invoices to your new payment service provider (and stop sending them to Danske Bank).

  • Standing Order

    What should you know?

    • Standing order agreement will be terminated on the 2nd of February 2019.
    • The last payment debited from your bank account and transferred to the payee will be executed on the 1st of February 2019.

    What should you do?

    • We recommend you to conclude respective agreements with another payment service provider if you want to keep standing order service.

Markets

Pricing

  • Platinum package

    What should you know?

    • Platinum package will be terminated on the 8th of December 2018 and as of the 9th of December 2018 Standard pricelist will be applied.
  • Private banking customer programme

    What should you know?

    • Private banking programme will be terminated on the 8th of December 2018 and as of the 9th of December 2018 Standard pricelist will be applied.

Do you have any questions?  

In case of questions, please call 1636, contact or your relationship manager or visit our business centre (Saltoniskiu 2, Vilnius).